How it works

The system in four phases:

01 — Assess

Understand how the process works now, where it is falling short, and what is creating the pressure.

02 — Architect

Design a better process around the outcome it needs to produce, the people using it and the information, decisions and systems required to support the work.

03 — Activate

Put the new process into place and make sure the new process works as intended as it moves into practice.

04 — Anchor

Make the new way clear, usable and easy to maintain over time - even on your busiest days and as the business grows.